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This week's Article - The Size of the Problem
By Mike Lee, President, Management Success!
It is an interesting phenomenon to talk to a shop owner whose statistics are downtrending, whether it is a small shop without enough work or a big shop that is still doing a good volume of cars but isn’t making enough money. Whatever the situation, the owner doesn’t seem to be able to fix it.
The manifestations of confusion are varied, depending on the problem. Let’s start by first identifying the problem, which can usually be described as “they are not making what they need to be in order for them to be happy and winning in the business.” (Translation: They are not making money!)...Continue Reading
Who's Mike Lee?
Mike Lee is the President and Co-Founder of Management Success! Mike has worked in the auto repair industry for over 30 years.
He
started as an installer in a two-bay shop in back of a gas station.
Later he became a manager of a shop and eventually the General
Manager of the company that had grown to be the second largest
independent on the West Coast. Mike is the industry's leading speaker and author on how to effectively manage a business and increase an auto shop's bottom line. His basic message to shop owners is simple: The secret is not how to fix cars better but how to be a better......continue reading
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